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Standards
In the driver's seat
Our tram drivers are very proud of the job they do every day for Melbourne. Each one of our drivers has undergone an intensive training program to prepare them for the challenge of sharing roads with cars and pedestrians.
Should you wish to ask your driver a question, please wait until the trams stops. Your driver's number one responsibility is getting you to your destination safely. It's why we ask you not to speak with the driver when the vehicle is moving unless it is an emergency. In the event that a fellow passenger has a fall on your tram, you should alert your driver immediately.
Our tram community
By catching a tram, you're part of a community and that means looking out for each other. This might be as simple as giving up your seat for elderly, pregnant or special needs passengers or alerting the driver if someone is engaging in antisocial behaviour.
To help keep tram travel safe, there are extra Authorised Officers at night, drivers have direct contact with our 24 hour Operations Centre and Transit Police are riding the network. Of course, in any emergency, call 000 immediately, and look out for each other.
The five golden rules
Trams are subjects to normal day-to-day traffic events. As a result, sudden or emergency stops are sometimes necessary to avoid serious pedestrian injury or vehicle collisions. It is very important that you hold on when standing on board a tram.
1. All hail
Clearly signalling your tram driver as your tram approaches is important for two reasons:
2. Hold on
From the moment you get on board, always keep one hand free of shopping, handbags or other items to steady yourself.
3. Strike a stance
When standing in a tram, you need to maintain your balance and footing.
4. Bottoms down
Even for a short trip, if seats are available please use one.
5. Plan your parting
The tram will be braking as it approaches your stop so be prepared and alert the driver by pressing the stop request button or pulling the cord.
Yarra Trams introduced the Beware The Rhino passenger safety campaign in 2011 in response to an alarming increase in pedestrians being hit by trams.
Our 2016 campaign aims to improve safety for our passengers and Melbourne drivers. Our goals are to reduce passenger falls on trams and reduce on-road collisions.
Passengers beware
Drivers beware
Join the campaign @yarratrams on Twitter, Facebook and Instagram or follow #bewaretherhino.