We value your feedback. You will receive a case number and a
response from us within seven business days.
Lost or found something on a tram? It is
helpful if you know the tram
number and time you lost
or found the item. Alternatively you will need to provide us with
the tram route, direction, time and location. Lost property is held
at our tram depots for three months.
Information, maps and timetables
Visit a PTV Hub for timetables, brochures, tickets,
maps and travel merchandise. PTV Hubs are located at Southern Cross
Station on Spencer Street and at 750 Collins Street, Docklands.
- Phone: 1800 800
007 6am-midnight (all night Friday &
- Website: Visit Public Transport
Victoria for train, tram and bus information
Colonial Tramcar Restaurant
Dining in Melbourne can be a fabulous experience, especially
on-board an historic W-Class tram.
Gold Coast light rail
Melbourne Tram Museum
Melbourne's only tram museum is located at the former Hawthorn Tram Depot on
the corner of Power and Wallan Street in Hawthorn. It is open on
the second and fourth Saturday of every month.
Phone (03) 9819 6447 on open days.
Advertising on the Tram Network
JCDecaux manages commercial advertising space on our
Public Transport Ombudsman
The Public Transport
Ombudsman deals with complaints about Victorian public
transport that members of the community have been unable to resolve
directly with the public transport operators.
- Phone: 1800 466 865 during business
- Mail: PO Box 538,
Collins Street West, Melbourne, 8007, Victoria
- Email: firstname.lastname@example.org