Hero - E-Class tram in Bourke St Mall

Customer feedback

We value your feedback. You will receive a case number and a response from us within seven business days. 

  • Phone: 1800 800 007 6am-midnight daily (all night Friday & Saturday)
  • Website: Submit our Customer Feedback online form 
  • Mail: Customer Feedback, Yarra Trams, GPO Box 5231, Melbourne, 3001, Victoria 

Lost property

Lost or found something on a tram It is helpful if you know the tram number and time you lost or found the item. Alternatively you will need to provide us with the tram route, direction, time and location. Lost property is held at our tram depots for three months.

Network damage, faults or vandalism

We appreciate our passengers reporting damage or vandalism to a stop, shelter or any other network infrastructure to us.

  • Phone: 1800 800 007 6am-midnight daily (all night Friday & Saturday)
  • Social: Tweet us @yarratrams with the tram or stop number  

Information, maps and timetables

Visit a PTV Hub for timetables, brochures, tickets, maps and travel merchandise. PTV Hubs are located at Southern Cross Station on Spencer Street and at 750 Collins Street, Docklands.

  • Phone: 1800 800 007 6am-midnight (all night Friday & Saturday)
  • Website: Visit Public Transport Victoria for train, tram and bus information

Colonial Tramcar Restaurant

Dining in Melbourne can be a fabulous experience, especially on-board an historic W-Class tram.

Gold Coast light rail

Heritage trams

Melbourne Tram Museum

Melbourne's only tram museum is located at the former Hawthorn Tram Depot on the corner of Power and Wallan Street in Hawthorn. It is open on the second Saturday of every month. Phone (03) 9819 9522 on open days. 

Advertising on trams

APN Outdoor manages commercial advertising space on our trams. 

  • Phone: (03) 8866 5200 

Advertising at tram stops

Adshel manage the commercial advertising space at selected tram stops.

  • Phone: (03) 9921 9600 

Public Transport Ombudsman

The Public Transport Ombudsman deals with complaints about Victorian public transport that members of the community have been unable to resolve directly with the public transport operators. 

  • Phone: 1800 466 865 during business hours
  • Mail: PO Box 538, Collins Street West, Melbourne, 8007, Victoria
  • Email:enquiries@ptovic.com.au

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